Terms & Conditions

Welcome to Samrat Traders. These terms and conditions outline the rules and regulations for the use of our website and services.

Acceptance of Terms

By accessing this website, you accept these terms and conditions in full. Do not continue to use Samrat Traders's website if you do not accept all of the terms and conditions stated on this page.

License to Use Website

Unless otherwise stated, Samrat Traders and/or its licensors own the intellectual property rights for all material on this website. You may view and/or print pages from the website for your own personal use subject to restrictions set in these terms and conditions.

User Account

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your account
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring that your account information is accurate

Enquiries and Orders

When you submit an enquiry or order:

You warrant that all information provided is accurate
We reserve the right to refuse any enquiry at our discretion
Prices are subject to change without notice
Delivery timelines are estimates only

Services

Our services include:

Chandelier installation
Cleaning and maintenance
Repair and restoration
Custom design services

All services are performed by qualified professionals. We reserve the right to decline service if safety concerns exist.

Limitation of Liability

To the maximum extent permitted by law, Samrat Traders shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of profits or revenue
Damage to property during service (covered by insurance)
Issues arising from improper use or maintenance

Warranty

We provide warranty on our services as follows:

Installation: 1 year on workmanship
Products: Manufacturer's warranty applies
Repairs: 90 days on repair work

Cancellation Policy

You may cancel services subject to:

24-hour notice for appointments
Cancellation fees may apply for late cancellations
Deposits for custom work may be non-refundable

Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws.

External Links

Our website may contain links to external websites. We are not responsible for the content or practices of these sites.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction where our business is registered.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website.

Contact Information

For any questions regarding these terms, please contact us:

Samrat Traders
India
Email: samrattraders88@gmail.com
Phone: +91 7054118088

At Samrat Traders, customer satisfaction is important to us. This Return & Exchange Policy outlines the conditions under which returns and exchanges are accepted for products purchased in India.

Applicable Country

This return policy applies only to orders delivered within India.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions below:

The product must be new, unused, and uninstalled
The product must be in its original packaging
Original invoice or proof of purchase is required

Return Window

Return requests must be initiated within 7 days from the date of delivery. Requests received after this period will not be accepted.

Exchange Policy

We accept exchanges for eligible products within the same 7-day return window, provided the product meets all return conditions.

Return Method

All approved returns must be sent to our designated drop-off location. Return pickup services are not provided.

Restocking Fee

A 40% restocking fee will be deducted from the product price for all approved returns, including non-defective items.

Refund Processing Time

Once the returned product is received and inspected, refunds will be processed within 15 days.

Refunds are issued to the original payment method
Shipping, handling, and installation charges are non-refundable

Non-Returnable Items

Used, installed, or damaged products
Products returned without original packaging
Products returned after the 7-day window
Completed installation, cleaning, or repair services

How to Initiate a Return or Exchange

To request a return or exchange, please contact us with your order details: